Last updated: 25 October 2025
Who we are.
Melkart Group (“Melkart”, “we”, “us”, “our”) is a fintech company providing market education, tools, strategies, automation and community features. This policy explains how we handle your information when you use https://melkartgroup.io and related services (the “Services”).
What we collect.
Account & contact info: name, email, username/handle, password.
Billing: handled by our payment processors; we receive limited details (e.g., transaction ID, masked card type, billing email).
Usage data: pages visited, device/browser info, IP address, timestamps, basic diagnostics.
Community content: messages/posts you share on our platform or official groups (e.g., Telegram/Discord) are visible to others in those spaces.
Cookies & similar tech: to keep you signed in, remember preferences, secure the site, and understand usage.
Why we use it.
Provide, secure, and improve the Services.
Manage subscriptions, payments, and customer support.
Send service messages (e.g., receipts, security alerts).
Share market insights, newsletters, and product updates; you can unsubscribe at any time.
Prevent fraud, abuse, and misuse.
Our legal bases include contract, legitimate interests, consent (where required), and legal obligations.
Your choices.
You can access, correct, or delete your account data by contacting us.
You can opt out of marketing emails via the unsubscribe link.
You can control cookies in your browser settings (note: essential cookies are needed for core features).
Sharing.
We don’t sell your personal data. We share it only with:
Service providers (hosting, analytics, payments, email delivery, customer support) under confidentiality and security commitments.
Community platforms you choose to use (e.g., Telegram/Discord)—your posts there are subject to those platforms’ policies.
Legal & safety recipients when required by law or to protect rights and users.
Business transfers (e.g., merger or acquisition) with notice and continued protection.
International transfers.
Your data may be processed outside your country. We use reasonable safeguards (e.g., contractual protections) to help keep it secure.
Security.
We use administrative, technical, and organizational measures to protect your data. No system is 100% secure; please use a strong, unique password and keep it confidential.
Retention.
We keep data only as long as needed for the purposes above, to meet legal requirements, or to resolve disputes then we delete or anonymize it.
Children.
Our Services are for adults (18+). We don’t knowingly collect data from children. If you believe a child has provided data, contact us and we’ll delete it.
Your rights.
Depending on your location, you may have rights to access, correct, delete, object to, or restrict processing of your data, and to withdraw consent or request portability. We’ll respond as required by applicable laws (e.g., UAE PDPL, GDPR where it applies).
Third-party links.
If we link to third-party sites or exchanges, their privacy practices apply there. Review their policies before using those services.
Changes to this policy.
We may update this policy from time to time. We’ll post the new version with an updated “Last updated” date.
Contact us.
Email: support@melkartgroup.io
Address: United Arab Emirates